Helper & Hand Signup Process

Introduction

Welcome, and thank you for your interest in signing up with Dolly! Our Helpers and Hands are independent contractors who connect with our customers across several markets to meet moving and delivery needs using an approved vehicle or just muscle.

Become a Helper

• 18 years of age or older
• Licensed and insured to drive their pick-up truck, box truck, or cargo van
• Independent contractor role
• Can safely lift over 75 pounds

Helpers can potentially make approximately $50 per hour on average with rates varying based on job availability, and how many Dollys are completed.

Become a Hand

• 18 years of age or older
• Assists a Helper on Dollys
• Independent contractor role
• Can safely lift over 75 pounds
• Do not require an approved vehicle BUT Hands are required to arrive on time to multiple locations and complete Dollys using a transportation method of choice
• Important Note: Hands cannot ride along with a Helper to complete Dollys

Hands make approximately $35 per hour on average with rates varying based on job availability, and how many Dollys are completed.

Helper and Hand Sign-Up Process

To kick off the signup process, visit our Dolly Helpers page. Begin by choosing to become either a Helper or a Hand. A business can be used for tax reporting. If a business is listed in documents presented, proof of business ownership needs to be included during onboarding. Incomplete applications will be rejected.

Step 1: Initial Signup Information

• Fill out the signup form with required personal information.

Note: Review and confirm that the correct information is entered before submitting the signup form as Dolly Support will be unable to update personal account information for security reasons.

Step 2: Document Upload

If signing up to become a Hand, skip to Profile Photo & Identification.

1. Vehicle Photos (Helpers only)

• Approved vehicles manufactured in 1995 and after include:
  - Pickup trucks
  - Cargo vans
  - Box trucks
• No minimum size requirement for pickup trucks and box trucks.
• Vehicles must be in good, working condition (minimal rust or damage).
• Dolly recommends taking a photo of the sideview angle of the vehicle. The entire vehicle must be visible in the photo submitted. 
• Trailers must be approved. If using a trailer, rails and / or barriers must be 2 feet or more on each side.
• SUVs are acceptable if, and only if, the vehicle is accompanied by a trailer.
• Rental vehicles, vehicles listed for sale, flatbed trailers, and / or other vehicle customizations (e.g., customized cargo beds) are prohibited for use on Dolly's platform.
• All information submitted on documents must match original signup information.

For more information about these requirements, see Dolly's Vehicle Photo Requirements.

2. Vehicle Insurance (Helpers only)

• A copy of a valid, unexpired insurance policy.
• The individual applying must be listed as an insured driver on the policy.
• If listing a business, ownership documents must be submitted during signup. Examples include a Secretary of State screenshot, IRS EIN letter, etc.
• Temporary documents will not be accepted.
• All information submitted on documents must match original signup information.

3. Profile Photo & Identification (Helpers & Hands) 

• The profile photo must include a headshot of the individual signing up. The photo will also be visible to customers and other Helpers, and must be presentable.
• Filters applied on photos will not be approved. 
• Helper applicants must submit a clear photo of an unexpired driver's license.
• Hand applicants can submit a clear photo of state or federal unexpired identification.
• Learner's permits are not accepted.
• Temporary documents are not accepted.
• All information submitted on documents must match original signup information.

For more information on photos, identification, and insurance documentation, see Dolly's General Document Requirements.

Step 3: Onboarding & Training

• Dolly Support will review documents submitted.
• An email with Helper & Hand onboarding training through our learning partner Northpass will be sent to the account email.
• All individuals must complete the training course and the associated quizzes.

Step 4: Background Check & Driving History

• Background checks are completed through our partner, Checkr.
• The background check fee is $30, and we are unable to waive this fee. Easily earn back the fee when the first Dolly is completed.
• To initiate the background check, an email will be sent to the account email asking for consent and payment. Once we have received both, the background check will begin to process.
• Background checks take an average of 7-10 business days to complete with some taking longer.
• Due to mandatory requirements, Dolly cannot accept another entity's background check.

Note: If you are applying to become a Helper, a motor vehicle record (MVR) check will also be conducted. There is no additional fee for this check.

Step 5: The Dolly Helper Agreement & W-9 Tax Form

• After a background check is processed, all individuals must review and sign the Dolly Helper Agreement.
• Ensure that the Social Security Number (SSN) or Employer Identification Number (EIN) is correctly entered (e.g., XXX-XX-XXXX or XX-XXXXXXX including hyphens).
• Once the SSN is filled in, the requirement for the EIN will disappear and vice versa. 
• If an SSN is not entered, an EIN is required. 

Step 6: Account Creation

Finally, an email will be sent to setup a new account and download the Dolly Helper app. Links to the Helper app are also found below:

iOS: Dolly Helpers | App Store

Android: Dolly Helpers | Google Play

Complete Your First Dolly!

Congratulations on making it through the signup process, and welcome to Dolly. Helpers and Hands can request, get scheduled, and complete Dollys available in the Dolly Helpers app.

For more information on how to navigate our app, request, get scheduled, and complete Dollys, check out our Getting Started With Dolly article in our Helper & Hand Resources. Here are some additional articles to check out:

• Dolly 101
• Navigating the Dolly Helper App
• Payments 101
• Relist Penalties
• Assembly & Reassembly 101
• Apartment Moves

Important Note: If you have been previously approved to be a Helper or Hand but have been off Dolly’s platform for over a year, we require a new background check to be processed. We require up-to-date background checks in order to know who we are working with, uphold strict requirements with who can connect with customers and retail partners, and maintain safety for our customers and retail partners.