Document Requirements Document Requirements

Document Requirements



Helper and Hands are required to submit documents to verify their identity, insurance (Helpers), and business ownership.

  • Helpers must submit a profile photo, driver's license, and valid insurance policy.
  • Hands must submit a profile photo, and government issued ID.

Profile Photo

  • Profile photos must clearly show the face of the individual and be easily visible, no sunglasses, or others pictured in the photo.
  • No excessive filters or applied backgrounds.
  • Appear presentable as these will be photos used with customers and other Helpers.
  • Must be a different photo than the photo on the driver's license.

Driver's License

  • Match the profile photo and personal details in the signup form.
  • The entire card must be visible, and cannot be altered in any way. 
  • Front side of the license.
  • Valid, and unexpired.
  • If signing up to become a Helper, identification must be a driver license to operate a motor vehicle.

Other Forms of Identification

Hands can apply with any valid, unexpired government issued identification including but not limited to:

  • Driver's license
  • State ID card
  • Passport
  • Employment Authorization or Permanent Resident card
  • Visa


Note that an insurance policy is only required for Helpers, not Hands. 

  • All information submitted on documents must match original signup information.
  • The vehicle must be clearly listed on the insurance policy and match vehicle information on the signup form.
  • Insurance must have a valid effective and / or expiration date.
  • Expired and temporary insurance policies will be rejected. 
  • If the insurance policy is listed under a business name, proof of ownership of the business is required. These documents must include the name of the individual signing up as an owner or insured.
    • See Business Ownership Documents below.

Business Ownership Documents

Individuals signing up that list an insurance policy under a business name, must provide a document showing business ownership. 

  • Documents must include the name of the business which must match information in the insurance policy. 
  • Documents must include the name of the individual signing up which must match the name on the signup form and identification.
  • Documents must be issued from a State or Federal government entity.
  • Internal company memos will not be accepted.

Example of Business Ownership

IRS Employer Identification letter

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