Vehicle Requirements

Introduction

To ensure a great experience for our customers and partners, all vehicles used on Dolly's platform must meet certain standards and minimum requirements.

Vehicle Minimum Requirements

Eligible Vehicle Types

• Due to size requirements, most pickup trucks, cargo vans, and box trucks can be approved for use on the Dolly platform.
• SUVs may also be approved if they have an attached or enclosed trailer that meets our minimum requirements.

Model Year and Condition

• Vehicles must be manufactured in 2006 or later.
• Vehicles must be in good condition, free of rust, damage, and graffiti.
   

Size and Trailer Standards

• No minimum size is required for box trucks.
• Cargo vans must not be passenger vans.
• Trailers must have at least 2-foot-tall rails or barriers on all sides. Flatbed trailers will not be approved.
   

Prohibited Vehicles

• Rental vehicles, rental trailers, and vehicles covered by rental insurance are not permitted.
   

Multiple vehicles

• Helpers can use multiple vehicles after approval. Select one vehicle when signing up, and additional vehicles can be added through the Helper app once your account is created. Each new vehicle must undergo the same approval process to be eligible. 
   

Approval Process

• Dolly’s support team reserves the right to deny vehicle approval if it doesn’t meet minimum requirements.

Note: If your vehicle doesn't meet minimum requirements, you are encouraged to apply as a Hand instead. You can apply as a Hand here.

Vehicle Photo Minimum Requirements

1. Comprehensive View

   • Photos must clearly show the entire vehicle, from the front to the back.
   • A side view angle is recommended for the best representation.
      

2. Condition Visibility

   • Photos should clearly demonstrate the vehicle is in good condition, without rust or damage visible.
      

3. Lighting

   • All photos must be taken in daylight to ensure clarity and accuracy.

Examples of photos that can be approved:

Examples of photos that will not be approved:

This pickup truck has a flatbed

This pickup truck is a rental

This vehicle is an SUV but doesn't have a covered trailer attached. 

This photo does not show the full vehicle from front to back.