Document Requirements

Introduction

Helpers & Hands are required to submit documents to verify their identity, vehicle insurance (Helpers only), and business ownership (if applicable).

• Helpers must submit a profile photo, driver's license, and a valid vehicle insurance policy.
• Hands must submit a profile photo, and a government issued ID.

Profile Photo

• Profile photos must clearly show the face of the person signing up with no sunglasses, or other persons pictured in the photo.
• No excessive filters or applied backgrounds.
• Appear presentable as these will be photos will be used with customers and other Helpers.
• Must be a different photo than the photo pictured on the driver's license.

Driver's License & Identification

• The document must match the profile photo and details entered on the signup form.
• The entire document must be visible, and cannot be altered in any way. 
• Must be the front of the license.
• Valid, and unexpired.
• If you are signing up to become a Helper, a driver license must be submitted to operate your vehicle.

Other Forms of Identification

Hands can apply with a valid, unexpired government issued ID including but not limited to:

• Driver's license
• State identification card
• U.S. Passport
• Employment Authorization Document or Permanent Resident card
• U.S. Visa

Insurance

Note that a vehicle insurance policy is required to become a Helper, not a Hand. 

• All information submitted on documents must match original signup information.
• The vehicle must be clearly listed on the insurance policy and match vehicle information on the signup form.
• Vehicle insurance must have a valid effective and / or expiration date on the policy.
• Expired and / or temporary insurance policies will be rejected. 
• If a vehicle insurance policy is listed under a business name, proof of ownership of the business is required. These documents must include the name of the individual signing up as an owner or insured.
  
  • See Business Ownership Documents below.

Business Ownership Documents

Individuals signing up that list a business name on a vehicle insurance policy, must provide a document showing business ownership. 

• Documents must include the name of the business which must match information in the vehicle insurance policy. 
• Documents must include the name of the individual signing up which must match the name on the signup form and identification document.
• Documents must be issued from a State or Federal government entity.
• Internal company memos will not be accepted.

Example of Business Ownership

IRS Employer Identification letter