Background Checks

Screening Requirements 

Background checks are conducted in accordance with applicable State and Federal laws and guidelines. Background checks must be processed and completed prior to accessing Dolly's platform. Background checks are performed in order to know who we are working with, uphold strict requirements with who can connect with customers, partners, and other Helpers, and maintain a safe platform for all members of our community.

• Background checks are processed through a third-party provider, Checkr, after consent and payment is received for the service.
• The cost of a background check is $30. We do not issue fee waivers, refunds, or reimbursements for background check fees. 
• We are unable to accept background checks from other entities.
• Background check requirements may vary from State to State and are based on the requirements of the jurisdiction and Dolly’s internal standards. 

Criminal History

Background checks include a criminal history review. We make determinations on eligibility based on completed background checks. 

Motor Vehicle Report (MVR)

The MVR is for individuals signing up to become a Helper only. The individual must possess a valid, unexpired U.S. driver’s license which allows the person to operate a motor vehicle. Learner’s permits, provisional licenses, temporary licenses, or restricted driver’s licenses will not be accepted.

Note: If you have been previously approved to be a Helper or Hand but have been inactive on Dolly’s platform for over a year, we require a new background check.