Key Terms
Team: A Lead Helper and their approved Assistant. No more, no less.
Assistant: An individual who has been approved to assist the Lead Helper on a Dolly.
Lead Helper: A Helper who has one or more approved Assistants for Dolly's platform.
Dolly Helper App: The mobile app from which the Lead Helper requests and completes Dollys and communicates with the customer.
How to Find Dolly Details as an Assistant
- Assistants will not have access to the Helper app. The Lead Helper is responsible for providing details and the location of each Dolly. Contact the Lead Helper for this information.
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The most important information needed:
- Date and time (subject to change)
- Address of pickup and drop off locations
- Type of work involved. For example, delivering a couch, providing 2 hours of labor, etc. - The Lead Helper is responsible for starting the Dolly when work has begun and stopping the Dolly when work is completed.
Assistant Pay
- The Lead Helper is responsible for compensating their Assistant for each successful Dolly completed together.
- The Lead Helper will complete any adjustments made to a Dolly and submit through the Helper app.
- For tax reporting purposes, the Lead Helper is responsible for their Assistant as a subcontractor.
Assistant Guidelines & Recommendations
- Important: Assistants cannot begin work on a Dolly without the Lead Helper present at the location.
- Important: Assistants cannot start, stop, and complete work on a Lead Helper's behalf.
- Important: Only the scheduled Lead Helper and the Assistant can complete a Dolly. Assistants cannot bring any additional person to a customer's location on a Dolly. This includes other Helpers and Hands that are approved.
- Footwear: Close-toed shoes (i.e., sneakers, boots, etc.) for safety. Do not wear flip-flops, dress shoes, sandals, crocs, etc.
- Clothing: Clean shirt, jeans, pants, shorts.
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