Document Requirements

Overview

Helper and Hands are required to submit documents to verify their identity, insurance (Helpers), and business ownership.

• Helpers must submit a profile photo, driver's license, and valid insurance policy.
• Hands must submit a profile photo, and government issued ID.

Profile Photo

• Profile photos must clearly show the face of the individual and be easily visible, no sunglasses, or others pictured in the photo.
• No excessive filters or applied backgrounds.
• Appear presentable as these will be photos used with customers and other Helpers.
• Must be a different photo than the photo on the driver's license.

Driver's License

• Match the profile photo and personal details in the signup form.
• The entire card must be visible, and cannot be altered in any way. 
• Front side of the license.
• Valid, and unexpired.
• If signing up to become a Helper, identification must be a driver license to operate a motor vehicle.

Other Forms of Identification

Hands can apply with any valid, unexpired government issued identification including but not limited to:

• Driver's license
• State ID card
• Passport
• Employment Authorization or Permanent Resident card
• Visa

Insurance

Note that an insurance policy is only required for Helpers, not Hands. 

• All information submitted on documents must match original signup information.
• The vehicle must be clearly listed on the insurance policy and match vehicle information on the signup form.
• Insurance must have a valid effective and / or expiration date.
• Expired and temporary insurance policies will be rejected. 
• If the insurance policy is listed under a business name, proof of ownership of the business is required. These documents must include the name of the individual signing up as an owner or insured.
  
  • See Business Ownership Documents below.

Business Ownership Documents

Individuals signing up that list an insurance policy under a business name, must provide a document showing business ownership. 

• Documents must include the name of the business which must match information in the insurance policy. 
• Documents must include the name of the individual signing up which must match the name on the signup form and identification.
• Documents must be issued from a State or Federal government entity.
• Internal company memos will not be accepted.

Example of Business Ownership

IRS Employer Identification letter