Types of Apartment Moves
Whole Apartment Moves
- Payout is determined by the size of the customer’s apartment (studio, 1 bedroom, 2 bedroom or 3 bedroom).
- Customers are not required to list most items on the Dolly, but are encouraged to take photos of the belongings they will be moving.
- Major appliances and heavy exercise equipment must be listed on these Dollys, and will reflect in the payout shown.
- Elevators and stairs are listed in the booking details.
- Customers will have all items packed as Helpers do not pack items on apartment moves.
- Basic disassembly and reassembly is required for items on apartment move Dollys.
For example, if you disassemble a bed in location A, the bed must be reassembled exactly how you found it when you arrive at location B.
Just the Big Stuff or Itemized Apartment Moves
- Payout is determined by the quantity and types of items that are being moved.
- All bed frames listed will be disassembled (and reassembled).
- Customers are encouraged to take photos of the belongings they will be moving.
Expectations of Helpers Scheduled to Complete Apartment Moves
- Make multiple trips as needed to fully complete and deliver all of the customer’s belongings. Multiple trips will be reflected in payout.
- Bring moving blankets, tie-downs or straps, tarps, and appropriate moving carts or Dollys to each move.
- Bring a basic toolkit for light disassembly (and reassembly) of bed frames and certain pieces of furniture to ensure safe and efficient moves. Refer to Assembly & Reassembly 101 for more information on disassembly.
- Answer any customer questions regarding services we provide prior to the move date.
- Ask customers, if necessary, for photos or additional information to be better prepared.
- For items not originally listed in booking details, contact Dolly support prior to starting the Dolly to adjust stair count, size of apartment, and addition of major appliances or exercise equipment. The customer will be charged for the extra services and payout will be updated if the customer accepts the adjustment and after Dolly support is contacted via phone.
- Helpers must initiate this process by calling Dolly Support, it is not the customer’s responsibility.
Do not do the following:
- Argue with the customer. Refer to this document and the customer facing FAQs while attempting to de-escalate negative situations. Reach out to Dolly support if necessary.
- Hoist couches or other large items through windows / balconies as this is considered prohibited. Learn more about Prohibited Items & Processes in our article.
- Remove doors from hinges or remove door frames to transport or fit items. If items cannot be broken down to fit, they will be unable to be transported.
- Disconnect or install any appliances or disassemble exercise equipment. Customers are responsible for ensuring this is completed by themselves or a professional.
Failure to meet these expectations can and will result in removal from the Dolly Platform.
If you have any questions or feedback about Apartment Moves
please reach out to the Helper Team.
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