Dolly highly recommends that Helpers & Hands have GPS or the location setting turned on while using the Helper app and working on Dollys. For any issues that may arise, Dolly support must be able to verify arrival at a customer's location.
If a Helper or Hand's arrival or location cannot be verified by Dolly support, it is the responsibility of a Helper or Hand to provide a document, such as a photo, to confirm arrival. Requests as such must be submitted within 24 hours of the Dolly.
Important Note: Double payouts will not be issued. If a Dolly is reset, Helpers will get either a cancellation fee or normal payout.
Waiting Period
Helpers & Hands must wait 15 minutes after their scheduled time block for the customer. The waiting period can total up to 45 minutes minimum. After the 45 minute period ends, Helpers & Hands can contact Dolly Support for next steps.
For example, if your scheduled time to arrive is 10:00am-10:30am, you must wait until 10:45am if the customer has not yet arrived.
Additionally, at location B, or drop off, Helpers & Hands must wait a minimum and total of 30 minutes before proceeding to contact Dolly support.
Related to: