Helper & Hand Recommendations

Dolly is a platform that enables Helpers & Hands to build a delivery business on their terms. We want your business to be as successful as possible! To assist you with getting started, we’ve compiled the following advice for a more seamless experience:

Recommendations:

• Be flexible with your schedule. Greater availability = greater chances of booking Dollys
• Only request Dollys that you know you can complete (duration, vehicle needed, distance, etc.)
• Be communicative with the Customer through the app
• Review the Helper Expectations article prior to starting a Dolly
• Arrive on time
• Keep your vehicle in good condition (Helpers only)
• Handle all items and locations with care
• Have the recommended equipment
• Photo document items on your arrival and drop-off as best as possible (this helps with adjustments, damages, missing item reports, etc.)
• If you do need to contact Support, use the feature in the Helper app versus emailing a specific support email address (inboxes are not monitored & requests won't be received)

Tips for Things to Avoid:

• Calling Customer Support to request a Dolly, as Dolly support agents are unable to assign you to a Dolly (use the Helper app instead - Apple or Google)
• Relisting a Dolly unless absolutely necessary
• Asking Customers to pay extra or off-platform
• Moving more items than originally booked without an approved adjustment first (follow the Adjustment process found here)
• Marking a job as complete without successfully moving all of the items included

This list is just some of our recommendations and is not exhaustive. Provide the type of service that you would like to receive! You can find more in-depth, supplementary information about Expectations & Suspensions here.