Certificate of Insurance (COI)

Certificate of Insurance

• Dolly has the appropriate business insurance for incidents caused during the Dolly
• Customers/facilities may request a Certificate of Insurance (COI) prior to a move
• This insurance is meant for major incidents that may occur and should not be confused with damage protection
• Dolly does not provide workers compensation insurance due to our Helpers on the platform being contracted employees and not W2 employees
  • If a building requires workers compensation for delivery, Dolly can still complete delivery, however the order will need to be delivered to the first door of the building as the Helper will not be able to enter the building without workers compensation

COI Criteria

• Certificate holder name - This is usually a business entity like the building owner, condominium association, property manager, leader, etc. This is the building where Dolly is making the delivery. 
• Certificate holder mailing address
• Customer name 
• Customer unit Number 
• Delivery date 
• List of additional insureds - this is usually a business entity of the building owner, Condominium association, property manager, lender, etc.
• List of any insurance requirements from the property manager or building - the building where Dolly is delivering to 

** Please note that Dolly/Taskrabbit can only sign an insurance coverage verification form (COI), we are unable to provide signatures or approve Harmless or indemnity agreements

• Harmless or indemnity agreements will need to be signed by the Helper teams. 

When scheduling a Dolly, or if the customer needs a COI form, please use this link and the following guidelines:COI Request Form 

1. Send the link to the COI form to the customer
   • Dolly Support is also happy to help facilitate sending this form to the customer if needed
2. Customer fills out the COI form
   • Dolly Support can also fill out the form on behalf of the customer if needed, the customer can call in at any time to assist
3. Form is submitted and Dolly immediately receives the request
4. Dolly creates the COI and sends directly to the customer.
   • Turn around time is typically 24 hours or less but may be longer if submitted on the weekend
   • If customer claims to not have received the COI, please have them check their spam folder prior to reaching out to Dolly for additional support

COI Modification Requests

• At times, Customers or facilities may request modifications to the COI. To do so, they will simply resubmit the COI request using the same form
• Available modifications
  • Certificate Holder Name and Address
  • Additional Insured
• If additional modifications are required, including Workers compensation requests, the Dolly will need to be canceled without fee
• If Modified COI is not available by the time of the Dolly start time, the Dolly will need to be rescheduled. If rescheduling is not an option, the Dolly will be canceled without a fee.