If your Dolly is cancelled before a Helper is scheduled or with more than 48 hours notice, you are not charged a cancellation fee.
How to Cancel A Delivery
Customer can cancel their Dolly in the app or using book.dolly.com at any time. Simply log into their account, navigate to the booking they would like to cancel and click “Cancel”.
Please ask the customer to reach out if they have any concerns that we can assist with before canceling. A common misconception is that customer cannot reschedule the same booking – this is something that can also be done by simply editing the start date/time of the Dolly.
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