How to submit a claim
Claims should be filed directly by the end customer on our website. Customers can find our damage protection policy and instructions to submit a claim here. Our policy requires that Dolly works directly with the end consumer to handle claims after Dolly has taken possession of the item.
Dolly’s Damage Protection Policy
Dolly partners with UPS Capital to provide complimentary damage protection for cargo during the partner delivery process. UPS Capital provides coverage for cargo damage issues up to $300 (plus the cost of service to the customer).
For cargo claims over $300 or not involving cargo, payments will be made directly by Dolly and Taskrabbit to the customer via bill.com.
Dolly is not responsible for concealed damage.
Please note that Damage Protection only applies to the goods being transported. It does not protect damage to the environment surrounding the Dolly (e.g. floors, walls, ceiling, etc.).
Claims Overview
- Claims must be filed within 14 days of the job
- Our claims are generally processed in <72 hours
- Jobs with cargo value <$300 are covered wholly by UPS Capital.*
- Jobs with cargo value >$300 are covered by UPS Capital and Dolly/Taskrabbit.*
- Customers are paid from UPS via Zelle. Customers are paid from Dolly/Taskrabbit via bill.com and/or via job refund or platform credit
Additional Documents