Dolly App 101: Booking on the Dolly App Dolly App 101: Booking on the Dolly App

Dolly App 101: Booking on the Dolly App

Megan Buth
  • Click “Book a Dolly” to begin

  • Select “Store Delivery”
  • Click “Continue”

  • Confirm you have read the additional information by clicking “Got it”

  • Insert store address in “Pick-up location”
  • Insert customer address in “Drop-off location”
  • Select “Continue”

  • Confirm store name and address. This step also ensures the customer receives the determined partner pricing.

  • Select “Add to Dolly” to continue.

  • Complete questionnaire with information about Unit/Apartment number, number of stair flights, access to elevator, hardwood flooring, and parking/building information. 
      • This steps is extremely important in ensuring the driver is aware of the full scope of the job.

  • Select the items in the delivery from the pre-populated “popular items” list.
  • If you don’t see an item under popular items, you can search for it. 

Tip: When possible, choose items from popular item when possible. This will ensure the best customer experience.

  • Add pictures of each of the items in the delivery.
      • This step is particularly important if the item was NOT selected from the “popular items” list.

  • Add all items before moving to the next step of the process.
      • This ensures the right vehicle type is selected and it sets the right helper expectations.

  • The time selected reflects the pick-up time from the store. 
  • Drop off time will be determined by the Helpers depending on various factors such as traffic, parking, etc.
      • Customers can chat directly with your Helpers and track their locations to prepare for the delivery. 

  • The number of helpers and vehicle type is pre-determined based on the data in our system.
      • Always continue the delivery with the default option unless absolutely necessary.

  • If a vehicle upgrade is absolutely necessary, please provide an additional 48 hours of lead time for upgraded vehicles, especially for Box Trucks.

Tip: Refer to vehicle guidelines for guidelines on when to request a vehicle upgrade.

  • Select the preferred payment method and select “Continue” to complete the booking.

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