Cancellation Policy
If your Dolly is cancelled before a Helper is scheduled or with more than 48 hours notice, you are not charged a cancellation fee.
| Cancellation Fee | Timeframe of Scheduled Booking |
| No Fee | Dolly start time greater than 48 Hours |
| 20% Fee | Dolly start time within 24-48 Hours |
| 50% Fee | Dolly start time within 2-24 Hours |
|
80% Fee |
Dolly start time within 2 Hours |
| 100% Fee | Dolly has started / is in progress. |
How to Cancel
You can cancel your Dolly in the app or using book.dolly.com at any time. Simply log into your account, navigate to the booking you would like to cancel and click “Cancel”. Please reach out if you have any concerns that we can assist with before canceling. A common misconception is that you cannot reschedule the same booking – this is something that can also be done by simply editing the start date/time of the Dolly.
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