What can Dolly do? Learn more about Dolly's service offerings and what Dolly can and cannot do.

Nick August 19, 2025 19:43

Dolly = Experts at Moving

Dolly connects you with local truck owners who are ready to help with your moving, delivery, and hauling needs. Here are some of the most frequent ways Customers use Dolly:

Apartment Moves (Whole Apartments!)
Retail Store Delivery
Facebook Marketplace Delivery
Small Moves
Labor Only Moves
Donation / Disposal Drop Off

Learn more about our service offerings here.

What Dolly Can Do

For most Dollys, Dolly will connect you with two Helpers and a truck to get the job done. To determine if an item can be moved by Dolly, we typically ask: Can this reasonably be moved by two strong people? If the answer is yes, we can (almost always) get the job done.

However, to help you see if your item can be moved by Dolly, here are some specific things that we do move:

Most “normal” furniture, including larger furniture pieces like kitchen tables, king-sized beds, sectional sofas, etc.
Items that fit in the back of a standard pickup truck
Items under 300 pounds
Items that reasonably fit through doorways and hallways
Oversized items that can be broken down for moving

Items Dolly is Unable to Move

There are some items that Dolly is unable to move, due to liability, size or associated risk. These out-of-scope, also known as "prohibited", items are listed below.

Items over 300lbs
- Common items over 300lbs include Hot Tubs, Vending Machines, and Vehicles
Specialty Items
- Common specialty items include Pianos, Pipe Organs, Grandfather Clocks, and Industrial Appliances

Oversized Items
- Items that do not fit through doors or passageways, even after minor breakdown
  - Dolly is unable to remove doors, including building and refrigerator doors

Hazardous / Dangerous Items
- Animals / Pets
- Biological / Food / Hazardous Waste
- Pest Infested Items (e.g., bed bugs, lice)
- Items in unsanitary conditions
- Flammable, Combustible or Controlled Liquids / Gas
- Medical Equipment (e.g., hospital beds, medical procedure equipment)
- Gas or Electric Powered Vehicles (e.g., lawn mowers, motorcycles, ATVs, UTVs)
- Alcohol / Kegs

Services Dolly is Unable to Provide

There are some services and processes that Dolly is unable to provide due to liability or associated risk. The following processes are not available or allowed during Dolly moves.

Assembly of items that are not requested/specified ahead of time
Assembly of appliances, cribs, and trampolines
Connecting or disconnecting appliances from gas, water, or electrical connections
- Including, but not limited to, washers, dryers, refrigerators, ranges, and drainage connections
Moving items that need to be hoisted over a balcony in order to be moved
Removal of door frames and hinges in order to maneuver other items through
Mounting and dismounting TVs, monitors, or shelving
- For these services, please seek assistance from installation professionals
Packing belongings unless requested during booking through Labor Only Dollys
- Unless requested at the time of booking, it is expected that all belongings are packed and ready for transport before the Helper(s) arrive

Please note: Helpers/Hands have the autonomy to cancel the job if it is deemed out of scope once they have arrived. You will receive a cancellation fee for asking a Helper to move or assist with a process that is knowingly out of Dolly’s scope.

Additionally, requesting a Helper and/or Hands to complete these tasks will not be covered under Dolly’s damage protection policy.

Will I be charged if something is out of scope and the Helpers are unable to complete the job?

It is the Customer’s responsibility not to book something that is out of scope. Thus, the customer will be charged even if the move is not completed in its entirety.

What happens if my item doesn't fit into my home?

It is the Customer’s responsibility to ensure that each item delivered will fit into their home. Please make appropriate measurements of all doorways, hallways, and other spaces in the delivery path to ensure the items will fit before booking a Dolly. In the event the item cannot be safely moved, the Helper can leave the item outside the home or return it to the pickup location for an additional fee. For safety reasons, Helpers will not hoist items over balconies or stair railings.

Long Distance Moving

At this time, Dolly does not offer cross-country moving services, only services within a particular service area. We do offer moving services between some cities that are nearby each other, including: