How does Dolly work? Learn more about using Dolly, how to create an account and when to book a Dolly. How does Dolly work? Learn more about using Dolly, how to create an account and when to book a Dolly.

How does Dolly work? Learn more about using Dolly, how to create an account and when to book a Dolly.

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How does Dolly work?

Customers can book Helper(s) to provide a variety of moving services. Available services are described in further detail here. Once a Dolly is booked, the team works to schedule Helper(s). Once scheduled, Customers and Helpers connect, chat and move the items.

 

What do I need to use Dolly?

To create a Dolly account and to book a Dolly, you will need a phone that can receive text messages, an email address and a credit card or account with Apple Pay or PayPal.

 

Where is Dolly available?

Dolly is available in most major metropolitan areas in the United States. Click here to check your area! 

 

City of Seattle - Temporary Suspension of Services

Due to recently passed city ordinances, Dolly has paused all Dolly services within the City of Seattle. This temporary suspension will allow Dolly time to put new systems in place so that Dolly can better service Helpers and continue providing an exceptional Customer experience.

    Frequently Asked Questions

  • When will Dolly service the city again?
    • We hope to resume services in February. 
  • Can I book a Dolly to or from a Seattle address?
    • No, at this time Dolly cannot perform ANY services within the city of Seattle.
  • Can I book a Dolly near Seattle, with no locations having a Seattle address?
    • Yes, Store Deliveries and In-Home Moves (move a few items / labor only) Dollys can be booked within Washington state as long as no locations are within the City of Seattle.

When is Dolly available?

Dolly is available 365 days a year between 8am and 8pm. Due to availability, some dates or times might be unavailable. For store delivery, available times are limited to store operating hours. 

You can book as soon as 90 minutes out in most cases, but the more notice you give, the more time we have to find and schedule your Helper(s). For most moves we recommend at least 12 hours notice. If you are booking during peak times (first and last of the month, holiday weekends or summer weekends), Dolly recomments booking as early as possible.

 

Logging into Dolly account

New Users

If you do not have an existing Dolly account, you'll need to create one. You can do this by downloading the Dolly app or visiting book.dolly.com. Click the Sign Up button and follow the steps on-screen to create an account. 

Returning Users

You will  need the email address associated with your account to log in. Open the Dolly app on your phone or visit book.dolly.com to log in. Enter your email address and password to log in. 

Forgotten Password

On the Sign In page, click the Forgot Password button. Follow the on-screen prompts to restore your account. 

Forgotten Email Address

Contact Dolly Support with the phone number associated with your account. We will be happy to help restore access to your account. Note that we may require additional information, e.g. photo ID, to verify you are the account owner. 

 

Deleting your Dolly Account

If you wish to delete your account and personal identifying information from the Dolly platform, simply click here to submit a support request. Once your request has been submitted, your information will be deleted within 45 days.

 

 

 

 

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