Who are Dolly Helpers?
Every Dolly Helper is an independent contractor that is background checked and vetted by Dolly and continuously rated and reviewed by other Dolly Customers. We aim to work with only the best contractors who can provide an incredibly high level of service, and pay close attention to their ratings to ensure that's the case.
When will I be introduced to my Helpers?
You'll receive an email and SMS when your Helpers are assigned / scheduled for your Dolly with their name(s), photo(s), and if you booked a Dolly with a truck, a photo of their vehicle. You'll also be able to see these details in the app or on book.dolly.com.
How do I contact my Helper(s)?
After logging into your account, you can text or call Helpers once they're scheduled on your Dolly. Open your Dolly details to do so. You are able to directly message under the "Messages" tab. If you are using the App, you can call your Helper under the "Helper" tab.
If your concern is urgent and you've made multiple attempts to contact them that have gone unanswered, contact Dolly Support. We can help answer any outstanding questions, reach out to your Helpers as well, and if necessary, find a new Helper for your Dolly.
Can I ride with my Helper?
For liability concerns, Dolly does not allow customers to ride with Helpers in their trucks. If you don't have transportation of your own to get between locations, we recommend using a rideshare service.
Can I request more than 2 Helpers?
Unfortunately, Dolly does not have the ability to provide more than two Helpers. Please do not create multiple Dollys for the same delivery in attempt to secure additional Helpers.
How will my Helpers protect my items?
Each Helper is asked to bring dollys, carts, moving blankets, tarps, straps, and tie-downs to every Dolly in order to properly tie down your items and protect your belongings from weather. If this is a requirement for your move, please contact your Helper. Additionally a basic toolkit for Dollys that require assembly or breakdown will be provided.
Will Helpers pack my belongings?
Helpers will not assist in packing your belongings. It is expected that you will have everything packed and ready for transport before your Helper(s) arrives.
Will Helpers install my appliances / mount my television?
Dolly does not offer installation or removal of any appliances. Dolly will also not hook appliances up to, or remove from, water or gas lines. Additionally, Dolly does not mount televisions. For these services, it is recommended contacting a home installation professional.